VP GTM Enablement + Experience
Vibecession: How Online Shopper Expectations Are Changing...All over Again
The vibes... are off. On one hand, the job market is strong, unemployment is down, and consumer spending remains brisk. On the other hand, inflation persists while consumer confidence remains low. In this rapid-fire presentation, Pitney Bowes dives into how this topsy-turvy post-COVID environment has consumers craving control from their ecommerce experience. From checkout improvements to delivery tracking and returns, we explore how online retailers can adapt their order experiences—but also recoup significant margins along the way.