Modern supply chains are measured to the decimal: product cost, pick rates, delivery performance. Yet when goods cross a border, the numbers often go quiet. Duties, delays and unexpected charges scatter across teams, providers and markets. Each team can hit its target while the business still loses margin.
 
Procurement owns the purchase price. Logistics owns delivery performance. Customs owns compliance. But who owns the total?
 
Drawing on recent cross-functional work with a major European manufacturer, Björn Höglund examines three barriers to seeing the full picture: product data nobody quite trusts, processes that differ from country to country, and internal functions measured against different targets.
 
This session looks beyond the customs tender to the decisions that shape cost before goods ever reach the border. You’ll discover:
- Why a lower customs fee can leave the bigger costs untouched.
- What it takes to understand landed cost before goods move and include duty when comparing suppliers.
- How procurement, logistics and customs can share responsibility for the total.

Designed for procurement, supply chain, logistics and customs leaders, the session connects fragmented decisions to their consequences: held stock, missed deliveries, firefighting and lost margin.
 
You’ll leave with a five-minute diagnostic to identify where your own operation is running blind - and help prioritise what to fix first.