Parcel Monitor: A Look at 2022 Consumer Trends in the United States

Similar to many other countries around the world, the COVID-19 outbreak prompted a shift in consumer behavior in the United States (US), resulting in a significant increase in e-commerce sales. This pattern has persisted even as the country began to reopen, with consumers placing value on the convenience and flexibility offered by online shopping. In Q3 2022, e-commerce sales in the US reached an impressive $251.7 billion, representing approximately 14.8% of all retail sales. 

As its name suggests, Parcel Monitor’s “A Look at Consumer Trends in the United States'' report contains valuable insights on the latest consumer preferences of American customers, including the survey results provided by Rakuten Insights Global. Some of the topics covered include: top reasons for returning online purchases, preferred mode of returns among the US consumers and the acceptable number of days from the estimated delivery date (EDD) during peak shopping season last year.

Download the full report to find out more!