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Exhibitor Video

Retail Supply Chain & Logistics Expo
20 Feb 2025

Customer Story: Poole Bay Holdings Improving Customer Experience & Warehouse Sustainability

Lucas Systems Stand: R1236

Discover how Poole Bay revolutionized their operations with Lucas' voice-directed, AI-driven solution, embodied in Jennifer™. Poole Bay manufactures and sells a diverse range of products through catalogues, multiple ecommerce sites, and Amazon, all with next-day shipping. With over 30,000 products across 20 websites, including categories like first aid, medical sports products, hygiene and cleaning products, signs, outdoor furniture, shelters, canopies, walkways, and workwear, efficient order fulfillment is crucial.

🔹 Comprehensive Product Range Customers can choose from a wide variety of products, ensuring they find exactly what they need across numerous categories.

🔹 Immediate and Dramatic Results with Jennifer™ Implementing Jennifer™ brought significant improvements to Poole Bay's operations: 66% Improvement in Error Rate: Drastically reduced errors in order fulfillment. 20-Minute Training Times: Quick and efficient training for new employees. Reduction in Paper Consumption: Move towards a more sustainable, paperless operation. Join us to see how Jennifer™ by Lucas Systems has transformed Poole Bay's distribution processes, enhancing efficiency, accuracy, and sustainability.

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