nShift, the global leader in delivery and experience management, has today announced that it has been named as a Representative Provider in the 2025 Gartner Innovation Insight: Postpurchase Delivery Experience Solutions (report ID G00826829).* gartnerGartner states: “Postpurchase delivery experience solutions improve the customer experience and engagement with the shipper’s brand during or after the delivery process. Logistics leaders can use these insights to understand how technology can help them delight customers, reduce costs and generate new revenue streams.” Powering the entire delivery journey nShift’s Delivery & Experience Platform enables retailers, warehouses, and ecommerce businesses to manage the entire delivery journey, from checkout to returns. This helps them reduce costs while building customer loyalty and increasing sales. Key capabilities include: Delivery management automating delivery management and label printing, and connecting retailers with over 1000 global carriers Checkout offering customers a wide choice of delivery options, helping increase conversion rates by 20% Track providing proactive, real time, branded updates on deliveries, These reduce WISMO (“where is my order”) calls and create new marketing touchpoints Returns a digital, self-service returns process that encourages customer loyalty, while cutting costs and minimising wastage for businesses Integrations with more than 450 e-commerce, ERP, WMS, and marketplace platforms Jonathan Bedford, CRO at nShift, said: “Deliveries are far more than logistics. They drive ecommerce success. At nShift, we help companies turn every stage of the journey into a revenue opportunity — from higher conversion at checkout to stronger loyalty through tracking and returns. In our view, the Gartner Innovation Insight: Postpurchase Delivery Experience Solutions research reinforces the role of delivery and experience management in accelerating growth.” *Gartner, Innovation Insight: Postpurchase Delivery Experience Solutions, Oscar Sanchez Duran, 3 September 2025 (report ID G00826829) Access the report Gartner clients can access the full report here: https://www.gartner.com/en/documents/6913066 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner Disclaimer Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.