Returns have long been viewed as a necessary but costly part of retail operations. However, with the rise of ecommerce and shifting consumer expectations, the volume and complexity of returns have grown, making it more critical than ever for retailers and their logistics partners to rethink how they manage them. This seminar examines how 3PLs can leverage data to turn returns into a strategic advantage.

Objectives
- To explore the evolving role of returns in retail and how data can reshape their impact.
- Showcase real-world examples of data-driven returns strategies that enhance efficiency, reduce costs and improve customer satisfaction.

Key themes:
-The changing landscape of returns: understanding how consumer behaviour, sustainability pressures and omnichannel retailing are driving new expectations around returns.
- Operational optimisation: using data to streamline reverse logistics, reduce processing times and improve inventory recovery.
- Sustainability & circularity: leveraging data to support environmentally responsible returns, including refurbishment, resale and recycling initiatives.

Takeaways for attendees: 
- A clear understanding of how data can be used to improve every stage of the returns journey.
- Practical strategies for identifying inefficiencies and opportunities within current returns processes.
- Inspiration from case studies and success stories of 3PLs and retailers working together to drive innovation in returns.