In this keynote, Stuart Rendall, Head of Depot Operations at COOP, addresses the evolving challenges facing the logistics industry—from rising customer expectations and rapid technological change to the growing skills shortage impacting operations across the UK.

Stuart will share how CO-OP is responding with a people-first strategy that blends innovation, inclusion, and purpose. He will explore how the business is embracing technology not to replace people, but to empower them—freeing colleagues from repetitive tasks so they can focus on high-value, decision-making activities that drive performance and service.

The keynote will also highlight how CO-OP is reshaping logistics roles to make them more attractive and sustainable, particularly for younger generations and underrepresented groups. From apprenticeships that open doors to diverse talent, to initiatives that foster a strong sense of belonging and purpose, I will show how CO-OP is building a workforce that reflects the communities it serves.

Finally, I will discuss the critical role of colleague engagement in driving both efficiency and retention, and how CO-OP's commitment to being a purpose-led organisation is helping to create a culture where people feel valued, connected, and motivated to grow.

This session is for anyone looking to understand how logistics can evolve into a more inclusive and future-ready industry. Potential takeaway will be for other businessess to reflect on their Employee propositions and if its adressing both todays and tomorrows challenges.