AI in Retail
12 Nov 2025
Keynote Theatre 2 UK
Led by Soumya Raja—bringing platform-scale experience from Shopify and YouTube—this seminar demystifies AI for modern retail. We’ll connect strategy to execution, showing how AI drives value across ecommerce and stores while keeping trust, safety, and brand voice at the center.
Objectives
Understand today’s AI landscape and where value is created
Identify high-impact use cases for your business context
Learn how to evaluate build vs. buy and vendor claims
Outline a practical 90-day plan to test, learn, and scale
Key Themes
Customer support, reinvented: AI agents for pre/post-purchase, human-in-the-loop service, and rapid resolution
Discovery & personalization: modern search, recommendations, and smart merchandising
Content & campaigns: AI for copy, creative, SEO, and localization—while protecting brand voice
Trust and Safety: fraud prevention, and UGC/content safety
Measurement & ROI: experimentation, RoI of building using AI
Who Should Attend
Leaders in ecommerce, customer experience/support, marketing, product, data/AI, who want to turn AI ideas into outcomes that delight shoppers and drive growth."
Objectives
Understand today’s AI landscape and where value is created
Identify high-impact use cases for your business context
Learn how to evaluate build vs. buy and vendor claims
Outline a practical 90-day plan to test, learn, and scale
Key Themes
Customer support, reinvented: AI agents for pre/post-purchase, human-in-the-loop service, and rapid resolution
Discovery & personalization: modern search, recommendations, and smart merchandising
Content & campaigns: AI for copy, creative, SEO, and localization—while protecting brand voice
Trust and Safety: fraud prevention, and UGC/content safety
Measurement & ROI: experimentation, RoI of building using AI
Who Should Attend
Leaders in ecommerce, customer experience/support, marketing, product, data/AI, who want to turn AI ideas into outcomes that delight shoppers and drive growth."
