As ecommerce continues to evolve, fulfillment leaders face mounting pressure to scale quickly, adapt to seasonal spikes, and deliver a flawless customer experience — all while keeping costs under control. In this session, Eshaan Bhatnagar, Director of Platform Partnerships at ShipBob, will explore practical strategies to future-proof fulfillment operations. Drawing on his expertise in transportation, carrier optimization, warehouse management systems, and order fulfillment, Eshaan will break down three critical areas for long-term success: Operational Scalability: How to design processes and systems that flex with seasonal demand and long-term growth without losing speed or accuracy. Technology Enablement: Practical ways to layer automation and modern tools onto existing workflows, avoiding disruptive overhauls. Cost Optimization: Proven methods to reduce labor and last-mile expenses while still delivering premium customer experiences.